Returns & Exchanges
All returns must be authorized by email from Invisible Bully's customer service email at firstname.lastname@example.org. Returns must be received within 14 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to customer.
International returns must be received within 30 days of receiving your package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost, as we are not responsible for any lost packages. Please include your invoice or order number. Shipping and duties, taxes, customs fees are non-refundable.
Items can be returned to the address below:
14515 Alondra Blvd
La Mirada, CA 90638
If a product needs to be exchanged, a new order can be placed for the correct item and a simple return of the previous item can be conducted within 14 days of the order date.
All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer. Returns are eligible only for store credit. Select items are not eligible for store credit returns. All items sold at a discounted price are final sale. A receipt must accompany all returns and exchanges. Invisible Bully reserves the right to refuse any returns at any time. In the event FedEx returns a package, your payment will be refunded minus the actual fee of shipping, and we will contact you to confirm receipt.
Refunds and Processing
*Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.