If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at firstname.lastname@example.org.
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
Placing an Order
After you have added an item to your cart, you will be able to view your cart prior to checkout. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Applicable sales tax 8% will be added to all purchases shipping to California.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
We welcome and accept international orders and ship to most countries. Applicable duties that packages may incur are not included in shipping prices and an additional cost paid on delivery by the buyer.
DHL International Shipping starts at $30 for small packages, clothing and larger items will start at $50. Delivery takes between 1-2 weeks.
International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
If you have any questions regarding the information above, please email email@example.com.